Shipping & Returns

Last updated: September 19, 2026

1. Delivery Area

We deliver and install throughout Miami-Dade, Broward and Palm Beach counties. Equipment and supplies ship nationwide by LTL and full truckload freight, quoted per order by weight, dimensions and destination. Will call pickup at our Miami location is available by appointment.

2. Delivery Options

• Curbside. The carrier brings the shipment to the curb. You are responsible for moving it inside. This is the standard for most freight shipments.
• Threshold. Delivered just inside the first doorway.
• Placement. Our crew uncrates, removes debris and sets equipment in its final position.
• Full installation. Placement plus assembly, leveling, startup and licensed trade connections where required.

The level of service is stated on your quote. If it is not clear, ask before ordering, because the difference matters considerably on a 700 pound range.

3. Freight Charges

Freight is quoted as its own line and is never buried in the unit price. Liftgate service, residential or limited access delivery, inside delivery and appointment scheduling carry additional carrier fees where they apply, and those are shown to you before you order.

4. Inspection At Delivery

This is the most important paragraph on this page. Freight damage is common in this industry, and your right to recover depends almost entirely on what happens in the five minutes the driver is standing there.

• Inspect every crate and carton before signing, including the bottom and corners.
• Note any damage, dent, puncture or shortage on the delivery receipt before signing, however minor it looks.
• Photograph the packaging and the item at the time of delivery.
• If damage is severe, you may refuse the shipment. Call us first if you can.
• Report all issues to us within 48 hours of delivery.
• Signing a clean delivery receipt can void your ability to claim concealed damage.

5. Damage And Shortage Claims

Where damage or shortage is noted at delivery and reported within 48 hours, we file the claim with the carrier or manufacturer and arrange repair, replacement or credit. We handle the claim process so you do not have to. Replacement lead times are set by the manufacturer, and where a replacement threatens your opening date we will discuss alternatives with you immediately.

6. Return Eligibility

Returns may be accepted when all of the following apply:

• The return is requested within 15 days of delivery
• The item is a stock catalog product, not special order, custom or used
• It is unused, uninstalled and in original packaging with all parts and documentation
• It has not been modified, connected to utilities or placed into service
• A return authorization has been issued by us before anything ships back

Returns shipped without an authorization may be refused.

7. Non Returnable Items

• Special order and made to order equipment
• Custom stainless fabrication and cut to size items
• Certified pre owned and used equipment
• Installed, connected or used equipment
• Walk in coolers, freezers and assembled refrigeration systems
• Opened smallwares, disposables and chemicals
• Clearance and final sale items

8. Restocking

Approved returns of correctly supplied stock items carry a restocking fee, commonly 20 to 30 percent as set by the manufacturer, plus return freight. No restocking fee or return freight applies where the error was ours.

9. Cancellations

Stock orders may be cancelled before they ship. Special order and custom equipment may be cancelled only if the manufacturer has not begun production, and any cancellation fees charged to us are passed through at cost.

10. Storage

If your site is not ready, we can hold delivered equipment for a limited period, commonly up to 30 days at no charge on package orders. Beyond that, storage fees may apply and are agreed in writing first. Risk and insurance responsibility during storage is stated in your written arrangement.

11. Contact

To report a delivery problem or request a return authorization:

Restaurant Suite 360 Corp., 13155 SW 134 St, Suite 211, Miami, FL 33186, phone 305-323-0238, email order@restaurantsuite360.site